About TeleTech UK:
TeleTech is the go-to partner for the world’s most ambitious companies. We transform customer experiences and enterprise operations to deliver unmatched total value.
For more than 28 years, TeleTech has remained a leading provider of comprehensive customer and enterprise solutions. We have designed, implemented, and managed critical business processes for Global 1000 companies. Simply put, TeleTech supports its clients’ customer lifecycle management needs by helping them target, acquire, retain, and grow their customer bases; while providing seamless integration and management of customer-impacting enterprise management services that support major business tasks.
TeleTech serves clients in the automotive, financial services, communications and media, government, healthcare, retail, and travel industries. These clients call upon TeleTech to help them solve their mission-critical problems with innovative, customer-centric solutions. TeleTech delivers the outcomes that matter most to business leaders – making their most ambitious goals realities.
TeleTech clients leverage the benefits of a borderless economy. Each client’s custom solutions are supported through regional service delivery centers with what is arguably the most highly educated, global workforce in our industry. Our 40,000+ business process outsourcing (BPO) employees support our clients’ customers in 85 countries. These individuals currently support 26 languages with virtually unlimited expansion capabilities. TeleTech’s employees are dedicated to capturing market opportunities, building brand equity through superior service delivery, and bolstering brands worldwide.
From our reliable global networks to our proprietary desktop systems, TeleTech’s world-class technology infrastructure is robust, secure, scalable, flexible, and second to none. Our ironclad IT footprint is designed to ensure global business continuity while supporting 3.5 million customer interactions per day. We run at scale with six centralized TeleTech GigaPOP® points of presence globally, managing 50,000+ ports and network elements while handling over two billion Voice over IP (VoIP) minutes annually at a 99.95% network uptime rate.