MCS group is delighted to work with a revolutionary ISP as they continue the rapid expansion of their new function. This is a fully autonomous role working on client sites. I am looking to connect with ambitious individuals keen to advance career.
About the role:
You will act as point of escalation for the service desk providing onsite customer support.
On site troubleshooting and testing of customers network.
Replacing customer hardware and checking functionality.
Training customers and providing excellent customer service.
Escalate to installation team when required.
You could be coming from a network installation, field engineer or NOC background. Alternatively, you may come from a service desk background with solid exposure to network technologies.
A background with an ISP will help your application.
You will be working with Ethernet, IP, OTDR, Ping.
Specific experience with Fibre is desirable but not essential.
Salary is up to £38,000 DOE.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Thomas McGuigan , Specialist Consultant at MCS Group 028 9023 5456
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
Experience: 0 yrs