Inbound Customer Sales Advisor
We reward our employees with an annual £1k long tenure bonus for every 12 month’s continuous employment.
You will also have an opportunity to earn an excellent bonus package.
Salary - £16k rising to £16,500 after 6 months - OTE £24.5K with excellent benefits.
We’re on the look-out for Inbound Customer Sales superstars to join our lively, fun-loving team here in Belfast…
If you’re up for a fresh new challenge and fancy the idea of working for a bright, forward thinking business, and maybe picking up some new skills along the way, then look no further…
So, what’s the role all about?
As an Inbound Customer Sales Advisor, you’ll be working on behalf of a leading telecoms giant in our fabulous buildings located in Belfast.
Here you’ll be taking calls from customers and responding to all forms of customer contact, helping them out with any problems or questions they may have.
To maximise sales opportunities and attract new customers at every opportunity via inbound calls. Provide an exceptional customer experience on every contact selling the benefits of our client’s products, propositions and services at the right cost to the business and the customer.
You’ll be able to think on your feet to find the best solution first time around, and do whatever it takes to ensure they get the top-notch service they deserve.
A few things you’ll need…
You will have already have a proven track record delivering successfully in a Sales and/or retention team (minimum of 6 month) or 12 months Customer Service experience.
You are target driven
You are a natural ‘people’ person, and able to communicate clearly and in a friendly and professional way
You’ll also need a head for solving problems and a passion for delivering results
Of course, being able to find your way around a computer goes without saying, and you’ll have good listening skills
What you’ll get in return…
Tenure Bonus of £1k every 12 months.
All the help and support you need to help you progress your career
21 days’ holiday, after all we all need a break (additional entitlement to 8 days’ bank holiday)
Childcare vouchers, to help with the little ones
Cycle to work scheme, to keep you fit and avoid those traffic jams!
Staff Discounts (online discount service)
An abundance of team nights out, parties and charity events to keep you entertained!
A little bit about us
Convergys is one of the biggest players in the contact centre industry, with more than 125,000 people based across our 150 sites worldwide. We’re a bunch of friendly, caring and fun-loving people who successfully manage billions of customer interactions each year.
Here in the UK, we provide a range of sales, customer care and technical support services for a number of respected brands.
Applications via CV or visit the Convergys website at http://www.convergys.com/careers/search-and-apply to apply for the role.
Please click on the attached to view a short video from our staff Convergys Welcome Video
For more information please call either 02890 531511 or text Talentbel to 60777
Location Belfast Springvale: Our Springvale contact centre is home to more than 500 employees working on a variety of contact campaigns for a leading telecommunications client. The site is located close to Belfast City Centre, with public transport links into the City and surrounding areas.
Convergys is an equal opportunities employer and welcomes applications from all sections of the community. Applications are welcome from those that meet the criteria irrespective of religious belief, political opinion, age, sexual orientation, disability, race, marital status, gender, whether or not they have dependents and women returning to the workforce.
Experience: Communication Skills Team Player Listening Skills Target Driven