Urgent, Customer Service Assistant - IMMEDIATE START
Belfast, £18,000 - £25,000 PA/ OTE
The Customer Service Assistant will approach customers to promote the clients services, enquiries also from customers needing assistance with existing accounts, ordering products and services, renewing subscriptions and opening new accounts.
Responsibilities of the Customer Service Assistant include the following activities:
- Handle questions and product inquiries from customers
- Recommend appropriate products/services/plans and place orders for customers
- Handle product returns, complaints and other customer requests
The Customer Service Assistant is an expert in providing pleasant and professional face to face follow-up services to customers in accordance with sales and service guidelines established by the Client.
Succesful candidates will work to meet and exceed sales and service goals set by the client. Goals include, but are not limited to, the following categories:
- Customer service quality goals
- Sales goals
- Productivity goals
If you are passionate about providing exemplary customer service and want to join a successful and growing organisation in Belfast City Centre who value their team and focus on coaching and career development. Send an up to date CV to Helen.