Your new company
We are currently working on behalf of an M&E Maintenance Contractor to recruit a Helpdesk Operator to work out of their head office in Portavogie on a permanent basis.
Your new role
Working on a busy help desk the main duties of the role will include:
Answering and logging planned, and reactive maintenance calls on the Facilities helpdesk system;
Allocating works orders directly to employed maintenance team and / or supply chain;
Tracking job progress against pre-determined KPI's including maximum allowable response and rectification times and implementing escalation procedures;
Creating monthly reports on completed work;
General administrative duties including raising purchase orders and invoicing as and when required;
What you'll need to succeed
To be considered for this role, you will ideally have experience in a similar role and have strong organisational and administration skills. An excellent customer focus and telephone technique is essential, as is reliability and a professional attitude. IT skills are essential, and whilst it is a given that you will have some Word/Excel skills, training on the in-house computer system will be provided.
What you'll get in return
The position offers the opportunity for an opportunity to work for an M&E Contractor on a permanent basis, providing you with job security in the role. The position is ideally suited to individuals located near the head office in Portavogie with the salary for the role amounting to £17,200 per annum.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
Experience: 0 yrs