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Regional Travel Manager (Corporate)
Honeycomb Jobs Ltd - 4th Floor The Linenhall, 32-38 Linenhall Street, Belfast, BT2 8BG
| Salary: | £30,000 - £40,000 annum |
| Location: | Belfast |
| Contract Type: | Permanent |
| Date Added: | 06/03/2020 |
| Closing Date: | 03/04/2020 |
| Qualifications: | See Description |
Honeycomb Jobs Ltd
Honeycomb is assisting our client, a prestigious Global Law firm with the recruitment of a Regional Travel Manager, for their office based in Belfast. This is a full time and permanent position.
The Client
A Global Law firm with a presence in 40+ locations worldwide. A true leader in their field, the company is known for their dynamic and high performing culture and place their people at the centre of everything they do. An amazing opportunity for a candidate looking to work for a progressive corporate with opportunity for growth and development.
The role
The Regional Travel Manager will support the ongoing implementation project as well as provide best-in-class support to Partners and staff as they engage with the new travel program and be instrumental in helping to continue to improve the program as it matures. Our client is modernising its professional and business services functions to improve the efficiency and effectiveness of how it delivers services to clients. One component of this transformation is the consolidation of 70+ local travel programs into a global, centralised travel program. Responsibilities The Firm Travel Services team is responsible for the successful implementation of a global travel program and a single global travel agency. Once implemented, they will be responsible for the ongoing operations and management of the Firm's travel agency Partner:- Coordinate, plan, and prepare offices in their respective regions for the transition to the new global travel program
- Work closely with the Firm's selected travel agency to prepare each team of agents in their region to work with travellers and travel arrangers
- Provide impeccable internal customer service to travellers and travel arrangers as the internal point of contact for Firm Travel Services in their respective regions
- Effectively and quickly intake, triage, and solve issues by engaging with the Firm's selected travel agency operations team
- Provide basic support and resources regarding the Firm's selected online travel booking tool
- Track, follow-up, and close all Travel Services issues raised by travellers and travel arrangers in their region, escalating when necessary
- Deliver regular and ad hoc travel reporting requirements within region
- Provide an "always open" service experience to key stakeholders around the globe, especially the risk and security team as it relates to managing the duty of care the Firm has for it's People whilst they travel on Firm business
- Serve as subject matter experts regarding airlines and hotels in their respective region
- Support regional and global business reviews with the Firm's selected travel agency
- Support Associate Director, Firm Travel Services on strategic directives and projects
Essential Criteria
- Bachelor's degree related to business and/or a related field or equivalent work experience
- Business Travel Management experience and expertise
- Experience in a legal or professional services environment is highly desirable
- Impeccable customer service skills including proactivity, problem-solving, and empathy
- Excellent collaboration skills including accepting and managing feedback from various stakeholders
- Experience managing and implementing travel programs and technology
- Affiliate, respectful, with strong presentation skills that influence with fact, reason and vision, be trustworthy, and dependable
- Excellent communication skills with both team members and internal business constituents and comfortable mediating between stakeholder needs, business objectives, and technical feasibility
- Relationship building, gaining consensus, and adoption methods
- Continued drive for excellence and high quality, despite frequent iterations, changes in priority, scope and stakeholders
- Polished and professional presentation skills
- Highly driven and dedicated outlook which includes flexibility and a willingness to work outside of normal business hours when required
Salary
Salary for this role is dependent on skills and experience.
To speak in absolute confidence about this opportunity, please send an up to date CV via the link provided or contact Louise Quinn, Professional Services Manager at Honeycomb 028 9620 7050
Even if this position is not right for you, we may have others that are. Please visit Honeycomb to view a wide selection of our current jobs www.honeycomb.jobs
Experience: 0 yrs