MCS Group are delighted to partner with a leading Managed Service Provider within Northern Ireland to recruit for a Senior Escalation Engineer. This is a company that is well known for its close knit, family culture and for giving employees the opportunity to develop new skills and further their career.
You will be the point of escalation for all unresolved level 2 issues, so you will have strong problem-solving skills and have a good personality whilst supporting customers through difficult issues.
As a Senior Escalation Engineer you will provide 3rd Line support, so will be tasked with resolving challenging issues that will be time sensitive. This is the perfect role for some one who is calm under pressure, and works quickly and efficiently.
The successful candidate will have at least 2+ year's experience within a support role and knowledge of the following:
- Configuring Routers and Switches
- Windows Servers
- Microsoft Exchange
- Office 365
- Active Directory
- Competitive market salary up to £40,000
- Private health plans
- Company funded days out
- Genuine career progression
- Good benefits package
To speak in absolute confidence about this opportunity please contact Ryan Kennedy Specialist IT Recruitment Consultant at MCS Group on 028 9023 5456 or send an up to date CV via the link provided.
If this position is not right for you, we may have others that are. Please visit www.mcsgroup.jobs to view a wide selection of our current jobs or call us on 028 9023 5456.
All conversations will be treated in the strictest of confidence.
Experience: 0 yrs