Service Desk Analyst (Cloud Application Support)
One of the world’s leading professional services firms is currently on the lookout for talented Service Desk Analysts to act as the first point of contact for their expanding client base – specifically supporting a ground-breaking ecommerce software application. The role will require competency across a broad range of technologies – no specific technical experience is required although ITIL certification is preferred. This role is not the run-of-the-mill service desk position – it offers an opportunity to work for a word-renowned organisation, in support of a very successful e-commerce software product – and the chance for career progression and increased technical skillset.
As a Service Desk Analyst you will take ownership of issues, and logically manage the lifecycle of each ticket through to resolution – proactively keeping the customer informed of progress. Over time you will develop increased product and technical knowledge that will enable you to increasingly assist with first-time fault resolution.
To be successful in this Service Desk Analyst role, you will ideally possess:
At least 2 years’ experience in a Service Desk Analyst positon, ideally within an ITIL environment
Degree in a technical discipline
Outstanding communication skills – both written and verbal
ITIL certification (preferred)
A competitive salary and market-leading benefits package is on offer. This role also offers good career progression and the chance to acquire new technical skills within the ecommerce cloud technology arena.
For a chat about this Service Desk Analyst role (or any other) please contact Claire Nixon on 02895 211121 in strictest confidence – or simply apply via the link below.
Experience: 1-2 yrs