MCS Group is proud to be working with a fantastic company that supports some of the most essential businesses and services in NI. They are seeking an experienced ERP support engineer to aid them in providing their clients a top class service, ensuring continued support in a broad array of environments.
- Responding to customer support queries, logged via our on-line customer portal support system and by telephone.
- Taking ownership of support issues and managing them through to closure
- Research issues, implement fixes & document case resolution
- Keeping the customer informed as to the progress of the ticket
- Escalate queries to Development & Business Consultants as required
- Applying accounting and business process knowledge to resolve client's queries
- Knowledge in ERP systems such as Dynamics NAV, SAP, Oracle, etc., and broad business applications and accounting processes.
- Demonstrable experience in some or all the following areas: General Ledger, Procure to Pay, Order to Cash, Inventory & Stock, Manufacturing & Warehousing, would be an advantage.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Andrew McKnight, Specialist Recruitment Consultant at MCS Group +44(0) 28 9693 2668
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs mcsgroup.jobs
Experience: 0 yrs