Vacancy Reference: 18883
We are currently recruiting for a IT Support Officer for the Castlereagh area. This will be a full-time temporary role, Monday to Friday, Saturday cover provided on a rota basis. Consisting of 36 hours per week, with an hourly rate of £10.05.This vacancy is expected to last at least 3 months.
Duties & Responsibilities:
-Work on the IT Service Desk to receive, log and manage telephone calls, emails, texts, instant / video messages (and any other future communication methods) from staff and students regarding IT incidents, requests and queries
-Escalate more complex issues to the College's specialist IT teams to diagnose and resolve assisting in the diagnosis and resolution as required
-To fulfil service requests (e.g. hardware moves, software installations) in accordance with IT policy and within agreed service levels
-To participate in staff development and training programmes as required
-Carry out, if directed, the role of First Aider (subject to College policy & procedures)
-To seek user confirmation, where available, following the resolution of incidents or fulfilment of requests
-Please note the post holder may be required to work in any of the College's buildings as necessary
- EITHER Hold a minimum of a Level 4 Qualification (HNC or above), or equivalent, in a Computing/Software Engineering or other discipline relevant to Information Systems and Information Technology PLUS a minimum of one year's relevant experience in an IT Technical Support role within the last 3 years OR have at a minimum of two years' relevant experience in an IT Technical Support role within the last 4 years
Experience/knowledge in at least 3 of the following 6 categories:
-Managing users in an enterprise Microsoft Active Directory environment
-Supporting, diagnosing and repairing PCs utilising Microsoft operating system(s)
-Managing Data communications networks in an large TCP/IP environment including diagnosis and fault testing of wired and wireless network connectivity problems
-The use of a wide range of applications including on-line Office365 (Email, Sharepoint, Skype, Yammer etc), Internet Explorer, Microsoft Office 2013, Sophos anti-virus etc.
-Printer installation and maintenance including replacing consumables, clearing simple faults e.g. paper jams and following diagnosis routines to provide printer supplier with detailed information on faults
-Installation, configuration and Support of additional peripheral Systems including Data Projectors, Interactive Whiteboards etc.
This role provides an exciting opportunity to join an industry leading business, committed to ensuring that their customers receive a first class level of service and offering genuine opportunities for career progression.
For more information on this role or any other vacancy please call us on 028 90330 555
Please note only those candidates shortlisted may be contacted.
Candidates will be required to obtain an Enhanced Access NI check at a cost of £33.00
Please note that a criminal record will not necessarily be a bar to obtaining a position. This will depend on the nature of the position and circumstances of the offences.