HR Generalist - Contact Centre Environment - Working from home
MCS Group HR is delighted to be representing a multi-national contact centre, who require an experienced HR Generalist on a permanent, full-time basis. This is a newly created role due to company growth, a unique position with an organisation that has adopted a hybrid model of home working and office-based working moving forward, with the successful HR Generalist working solely from home - the successful candidate can be based anywhere in NI or England.
Reporting to the Head of HR, the successful HR Generalist will provide best in class expertise and advice, for all employee relations and HR practice across their business area. The HR Generalist will focus on supporting employees, managers and the wider business to achieve the best outcomes, even in challenging situations. You will be commercially aware, and can expertly balance their approach between the needs and wellbeing of our employees and the commercial needs of the business.
The HR Generalist will be adaptable and flexible, and can keep up with the fast-paced contact centre environment, able to multi-task and prioritise as needed. The role takes on a comprehensive business partnering approach to ensure success, by actively collaborating with stakeholders and team members from all key departments including Operational Delivery, Recruitment, Training, Workforce Management, Payroll, and others. It is a critical component of the role to ensure a full understanding of the local and wider business needs is gained, and so the HR Generalist will take proactive steps to obtain the correct sources of information and translate this into effective HR practice.
Embedding a strong culture and being an ambassador for the culture is important, driving an engaged workforce, as well as upskilling management to improve employee capability. Being a contact centre environment, there will be exposure to various change initiatives, such as TUPE and restructures, offering the successful HR Generalist the exposure to advance their own HR skillset.
The successful candidate
- At least 3 years' experience within a busy HR Advisor level role, which includes recruitment & selection, employee relations, coaching and developing management, policy and procedure development and absence management
- Degree educated
- CIPD qualified
- NI and UK employment law knowledge is essential, with knowledge of ROI legislation highly desirable
- TUPE experience would be highly desirable
The successful HR Generalist will receive a competitive basic salary and a range of competitive benefits, working within a highly supportive broader team, gaining exposure to the full HR Generalist remit.
This is a growing business, looking to take the next step in their journey, presenting an extremely exciting opportunity for an ambitious HR professional.
Not all agencies are the same…MCS Group are passionate about providing a first-class service to all our customers and have an independent review rating of 4.9 stars on Google.
To speak in absolute confidence about this opportunity please send an up to date CV via the link provided or contact Ryan Calvert (Assoc. CIPD), HR Recruitment Specialist at MCS Group 028 9023 5456.
Even if this position is not right for you, we may have others that are. Please visit MCS Group to view a wide selection of our current jobs www.mcsgroup.jobs
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Experience: 0 yrs