Jobs

Your new company
As a Telesales Executive you will be joining the largest food distribution service that operates across Northern Ireland and the Republic of Ireland.

Your new role
As a Telesales Executive you will be responsible for:

• Acting as the first point of contact with customers, consistently displaying full ownership of customer requests.
• Increase customer awareness across full product offering, while understanding the customers' business to best match their needs.
• Constantly put the customer at the heart of everything you do.
• Process all customer enquiries, orders and general administration timely and accurately.
• Achieve a strong volume of sales and retain a target margin.
• Maximise sales by continually expanding orders, up-selling and cross-selling products on both incoming and outgoing calls.
• Develop and maintain full product knowledge of all products and the prices while also being market aware of competitors.
• Maintain, through the effective use of a follow up process, regular contact with new and existing customers to ensure that relationships are maintained for potential repeat business.
• Build long-term sustainable working relationships with customers and related parties by being the voice of the company.
• Have attention to detail and experience of getting sales across the line.
• Liaise with and support field-based Sales Representatives to ensure that customers' pricing and orders are processed timely

What you'll need to succeed
Essential

• Capability of proving sales track record in acquiring cross/up sell business and developing customer accounts.
• Experience of proving credibility with customers and building strong customer relationships
• Motivated and driven to achieve sales targets.
• Excellent and accurate literacy and numeracy skills.
• The ability to work in a busy environment.
• Outstanding organisation skills and ability to prioritise work.
• A keen interest in delivering superb customer service.
• A proactive approach to problem solving and issue resolution.
• Flexible with the ability to work multiple shift patterns.

Desirable

• Experience in a similar role which is a hybrid of a sales role with some customer service elements is preferred.
• Proficient in Microsoft Outlook, Word & Excel and the ability to work with multiple IT applications in your day to day role.
• Knowledge of Salesforce is desirable.
• Ability to think creatively in proposing customer solutions.

What you'll get in return
A competitive salary
30 days annual leave
Potential to win a permanent contract

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

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Experience: 0 yrs